Booking Terms and Conditions

Understandably, unexpected events do occur which can change arrangements and we encourage you to consider taking out cancellation insurance. It is not possible for us to automatically offer full refunds for cancelled bookings, but we provide a refund framework which is set out below. In certain circumstances we may be able to change your booking to another date depending on available spaces, but if not, your booking fee may be non-refundable.

Once you have made a booking, we wait 48 hours before raising an invoice. We hope that the 48-hour period will allow you time to feel your way into your stay with us and if any changes are needed to your chosen dates or you wish to cancel you booking, you can do so without any complication or cost to you. After 48 hours of your booking being made, booking terms and conditions will apply. Once an invoice has been issued, your booking is no longer provisional, and payment is required.

Cancellation Insurance – we do strongly encourage guests take advantage of cancellation insurance to cover potential cancellations costs.  Much as we are sympathetic to individual circumstances, we are financially unable to absorb losses arising from cancellations and respectfully ask that you honour the booking terms and conditions which apply to your booking.

Residential Booking
Invoices and Payment Terms

Booking within 7 days of arrival

For bookings where you will arrive within 5 days of the date of booking, an invoice will be issued for the full cost of your stay, for payment by return.

Bookings where arrival is more than 7 days away:

Upon receipt of your booking via the Bookings Office Team, an invoice will be issued no earlier than 48 hours from that date. Payment should be made within 7 days of the invoice date.

Changes to Residential Bookings made by you

Once an invoice has been issued any changes to your booking will be subject to a £30 administration fee. Please note that additional fees may apply.

Cancellation and Refunds of Residential Bookings

Cancellations by you:

• Please provide as much notice as possible so that any vacancy can be offered to others.
• Notification of cancellation must be received either by telephone or email to bookings@harnhillcentre.org.uk.
• Refunds are based on the notice period given prior to your booked arrival date.

In all cases a refund will be subject to the deduction of a cancellation fee of 10% of your full booking fee.

Notice Period Given – Refund Entitlement
28 days or more notice – 100% less cancellation fee
14-28 days notice – 50% less cancellation fee
7-14 days notice – 25% less cancellation fee
0-7 days notice – No refund

Day Courses and Events
Invoices and Payment Terms

Upon receipt of your booking via the Bookings Office Team, an invoice will be issued no earlier than 48 hours from that date. Payment should be made within 7 days of the invoice date.

Cancellations by you:

• Please provide as much notice as possible so that any vacancy can be offered to others.
• Notification of cancellation must be received either by telephone or email to bookings@harnhillcentre.org.uk.
• Refunds are based on the notice period given prior to your booked arrival date.

In all cases a refund will be subject to the deduction of a cancellation fee of £5.00.

Notice Period Given – Refund Entitlement
7 days or more notice – 100% less cancellation fee
0-7 days notice – No refund

Cancellation by Us

We reserve the right to cancel any booking at our discretion in certain or unforeseen circumstances. In this eventuality you will be offered an alternative date for your booking or a full refund.

Parking

We have two car parks available in addition to disabled parking spaces.  These car park are free of charge. Cars are parked at the owner’s risk.

Insurance

Guests are responsible for the insurance of their own effects while at the Centre.

Cancellation Insurance – you are encouraged to consider cancellation insurance to cover potential cancellation costs.

More Questions?

If you have any other questions, please don’t hesitate to email us at bookings@harnhillcentre.org.uk, or call 01285 850283